Private Policy

privet policy

Customer Care
10:00 a.m. - 6 p.m. PST
Customer Service Fax Orders
Technical Support
Sales Support



Orders for in-stock merchandise placed before 3:00 PM PST Monday through Friday are usually processed the same day. Orders placed after 4:00 PM EST Monday through Friday will be processed the next business day.

 Orders placed after 5:00 PM PST on Friday will be processed the following business day Monday.

Ordering Information:
When placing orders, please include the following information. All orders will be processed upon receipt of a faxed, mailed or e-mailed hardcopy of the purchase order.



The site editor takes your right to privacy seriously, and wants you to feel comfortable using this web site. This privacy policy deals with personally-identifiable information (referred to as "data" below) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by the site editor, nor does it apply to persons that are not employees or agents of the site editor, or that are not under the site editor's control. Please take time to read this site's Terms of use.

1. Collection of data

Registration for an account on this site requires only a valid e-mail address and a user name that has not been chosen already. You are not required to provide any other information if you do not want to. Please be aware that the user name you choose, the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, the site editor may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information. Information about how advertising may be served on this site (if it is indeed the site editor's policy to display advertising) is set forth below.

2. Use of data

Data may be used to customize and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor's policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor's legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites.

3. Cookies

Like many web sites, this web site sets and uses cookies to enhance your user experience -- to remember your personal settings, for instance. Advertisements may display on this web site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to this site's cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this site.

4. Minors

The site editor might not allow persons who are aged thirteen or younger to become members of this site. For more information, please contact the site administrator.

5. Editing or deleting your account information

You are provided with the ability to edit the information stored for your user account information during registration, by visiting your user account control panel. You can request that your user account be deleted; to do so, please contact the site administrator. Content or other data that you may have provided, and that is not stored within your user account, such as articles published, may continue to remain on the site at the site editor's discretion, even after your user account is deleted. Please see the site's Terms of use for more information.

6. Changes to this privacy policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.


While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor's control that may result in disclosure of data. Consquently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data.
8. Contact information

If you have any questions about this policy or about this web site, please feel free to contact the site administrator.

Returned Goods:


Customer Care (9:00 a.m. - 5 p.m. PST)
Customer Service Fax Orders
Customer Support
Sales Support



Smart&Direct values its relationship with its customers and therefore, offers a return policy for its products purchased directly from it. Under this policy, a purchaser may return to Smart&Direct Products within the applicable return policy period, products purchased directly from Smart&Direct,LLC. . Products for a credit or a refund of the purchase price actually paid, less shipping and handling and applicable restocking fees.

Unless you have a separate agreement with Smart&Direct,LLC. Products purchased directly from Smart&Direct,LLC may be returned within thirty (30) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

To return the product, you must contact a Smart&Direct,LLC. Customer service representative for Return instructions given by our sales representative, within the return policy period. after you have shipped the product to the address given by the sales representative.

   - Ship back all products to Smart&Direct,LLC. Credit for partial returns may be less than invoice.

   - Return the product in the original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment to you.

   - Ship the product at your expense, and insure the shipment or accept the risk of loss or damage during shipment.


Ordering Information:
When placing orders, please include the following information. All orders will be processed upon receipt of a faxed, mailed or e-mailed hardcopy of the invoice.

f you wish to exchange your product simply call us within 30 days of receipt of your order. at
(818)288 4700,  and one of our Customer Sales Representative will give assist  you and give you  instructions on how to send the product back. Make a copy of your invoice and  a note: Stating the change of  Color Fiber or the reason of the returned product. Our sales representatives will provide you a tracking number after receiving your exchanged product.

Returned Goods:

All returns require prior authorization. Returns must be authorized by Smart&Direct Customer Service Representative within 30 days of date received by the customer. All product(s) must be returned before the 30 days of your purchesed to our returned department. 
We do not accept returns in the following reasons:

A) Products that have been used that are not refundable (listed on some items) 
B) Items without the original case or package
C) Items, which has been adjusted or cleaned by customer.
D) Item that has been soiled or damaged by the Customer.

  • Contact Customer Service for Return indtructions via email 

  • All return products are subject to a 10% restocking fees

  • All returned goods must have Return Authorization Number

  • All returned goods must be shipped at customers cost.

  • All authorized returns must be received by Smart&Direct in original packaging, accessories, documentation and in original condition for credit considerations

  • All outbound repair / warranty freight charges are the responsibly of the customer.

  • No returns accepted after 30 days of date received by the customer.


Special Orders:

  • Special orders such as Shampoo & Conditioner  will not be refundable nor Products  ionic Brush  for health issues, Special order items and custom made products are not returnable for credit as well

Minimum Orders:

  • Orders less than $50.00 will incur an additional $5.00 handling fee.

  • All drop ship orders will incur an additional $5.00 fee.

Terms of Sale:

  • Claims: All claims for merchandise received that are not in accordance with the original purchase order must be made within five (5) working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition. The common carrier assumes full responsibility for the safe delivery of all merchandise after it is removed from the F.O.B. shipping point. All claims for shortages, loss or damage must be documented and filed promptly with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery, with a request for inspection. If a request is made more than 15 days after the receipt of the merchandise, reasonable evidence must be submitted indicating that damage could not have occurred after delivery.


Warranty Information:
All of our products sold are guaranteed to be free from defects in workmanship and materials for 30 days from date of purchase, unless otherwise stated. Smart&Direct will repair or replace any defective part at no charge. Smart&Direct will not be responsible for labor charges or shipping charges to / from the Smart&Direct facility. This guarantee does not cover normal wear or stains on surface finish. Smart&Direct has the right to refuse refund  of any products that are not in good conditiions or any empty cans which will occur in a full payement and the will be shipped at your own cost.The guarantee does not cover damage resulting form improper installation, misuse or accidents incurred in shipping and handling. All claims against the freight carrier must be initiated at the time the damaged items are received. The claim is the responsibility of the customer.

Security Policy:
Smart&Direct  protects user information with the following security measures: secure connection at checkout : secure servers, firewalls, SSL encryption and encrypted VPN’s

  • To the extent there is a conflict between the terms of this Privacy and Security Policy and the Terms and Conditions, the Terms and Conditions shall govern.
  • We may periodically make changes to this Privacy and Security Policy.
  • It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.
  • This Privacy and Security Policy supersedes any and all previous versions.

Entering the Sites constitutes your acceptance and agreement to all terms contained in this Privacy and Security Policy. If you do not agree with the terms set forth in this Privacy and Security Policy, please do not enter the Sites.


  • Personally Identifiable Information

  • The term "personally identifiable information" means information that you voluntarily provide to us and which personally identifies you, such as your name, phone number, physical address, and any other data or information that would allow someone to personally identify you.
  • To make a purchase, we require you to supply us with personally identifiable information. If you supply us with personally identifiable information, you may later access, update, and modify any inaccuracies.
  • Please note, we generally keep a copy of the previous personally identifiable information for our records. If you would like to review or change your personally identifiable information, you may do so at any time by accessing your account through the My Account link located at the top of each page.
  • You may also choose not to provide personally identifiable information at the point of collection; however, you will not be able to purchase products.
  • In some areas of the Sites, you may have the ability to post or publish personally identifiable information. You should take care and avoid posting or publishing personally identifiable information.



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